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Optimum Premuim Tech Support
Technology has never been more important for your business, but not every business has an IT department. That's where Business Premier Protection & Support comes in. You'll get access to immediate help for setup, support and education for most of your business' connected devices.

Business Premier Protection & Support


No dedicated IT resource on staff? No problem. Business Premier Protection & Support takes care of all your connections for you—from laptops to wireless printers. With Premier tech support your business will receive:

Device Support
Get unlimited support for any connectivity issues for your business' devices.

Data Backup Assistance and Network File Sharing
We'll help ensure that every employee's work devices are synced properly and that all content is safely backed up to your storage location.

Performance & Virus / Malware Support
Protect your business' devices and help optimize performance. Our team of dedicated professionals is ready for any task.

Device Protection
If any of your business devices malfunction, we'll repair or replace it as long as it's not associated with accidental damage. All eligible computing devices are covered, even future purchases. Ask about mobile protection.

Service Protection
For unexpected service related issues, Service Protection has you covered. It's included with Business Premier Protection & Support service but can also be purchased separately as a stand alone service plan.

The Premier Technical Support App for Business
Our convenient mobile app gives your business instant contact to a live virtual help desk expert via chat or click to call - whenever you need to troubleshoot and issue.

Service Protection


Although it doesn't happen often, there may be times when unexpected service-related issues occur. That's where Service Protection comes in. With Service Protection, your business will receive:

Waived Service Fees

If our Optimum Business Service Representatives cannot resolve the issue over the phone, we'll send a technician to your business free of charge if the issue is identified as being part of our service coverage. With Service Protection, if the technician finds the issue is related to items that fall outside of Optimum's scope of work, such as inside wiring or phone jack issues, our customary service fee will be automatically waived for your business.

Priority Access to Customer Support

In addition, your business will be given a higher priority in the queue when you call an Optimum Business Service Representative, which means less waiting for you and more productivity for your business.

Terms and conditions

For Business Premier Protection & Support terms and conditions, click here.
For Asurion's device protection terms and conditions, click here.
For Asurion's mobile App terms and conditions, click here.

Business Premier Protection & Support available only to current Optimum business customers with accounts in good standing. One month minimum subscription required. Technical support provided for customer's devices that connect to a wireless network, with the exception of Optimum provided and supported. Mobile App and device protection provided by Asurion. Additional service fee payable to Asurion may apply for product repair under device protection plan. A list of products covered by device protection plan is available at Mobile device coverage requires additional fee. Service Protection available only to current Optimum business customers with accounts in good standing. Service Protection covers visits to repair certain inside wiring in connection with the delivery of an Optimum service. Service Protection may be purchased separately, six month minimum subscription required. Subject to terms and conditions and certain exclusions. See for more details. Pricing, offers and terms subject to change and discontinuance w/o notice. For system requirements or limitations, offer details, restrictions, terms and conditions, see All trademarks and service marks are the property of their respective owners. All services and channels may not be avail in all areas. Optimum, the Optimum family of marks and Optimum logos are registered trademarks of CSC Holdings, LLC. ©2017 CSC Holdings, LLC.