Business Premier Protection & Support
No dedicated IT resource on staff? No problem. Business Premier Protection & Support takes care of all your connections for you—from laptops to wireless printers. With Premier tech support your business will receive:
Get unlimited support for any connectivity issues for your business' devices.
Data Backup Assistance and Network File Sharing
We'll help ensure that every employee's work devices are synced properly and that all content is safely backed up to your storage location.
Performance & Virus / Malware Support
Protect your business' devices and help optimize performance. Our team of dedicated professionals is ready for any task.
If any of your business devices malfunction, we'll repair or replace it as long as it's not associated with accidental damage. All eligible computing devices are covered, even future purchases. Ask about mobile protection.
For unexpected service related issues, Service Protection has you covered. It's included with Business Premier Protection & Support service but can also be purchased separately as a stand alone service plan.
The Premier Technical Support App for Business
Our convenient mobile app gives your business instant contact to a live virtual help desk expert via chat or click to call - whenever you need to troubleshoot and issue.
Although it doesn't happen often, there may be times when unexpected service-related issues occur. That's where Service Protection comes in. With Service Protection, your business will receive:Waived Service Fees
If our Optimum Business Service Representatives cannot resolve the issue over the phone, we'll send a technician to your business free of charge if the issue is identified as being part of our service coverage. With Service Protection, if the technician finds the issue is related to items that fall outside of Optimum's scope of work, such as inside wiring or phone jack issues, our customary service fee will be automatically waived for your business.Priority Access to Customer Support
In addition, your business will be given a higher priority in the queue when you call an Optimum Business Service Representative, which means less waiting for you and more productivity for your business.
Terms and conditions