In The Event a Storm Causes Outages

As your local internet, phone and TV company, we understand how important it is for you to stay connected. So, for up-to-the-minute coverage if and when a storm hits, visit If unpreventable service outages do occur, restoring your Optimum Business services will always be our top priority. Without power your Optimum Business services won't work at your home or business. But you can stay connected using these helpful tips.

  • Have your Optimum ID handy, as it's key to staying connected. Don't have an Optimum ID? Click here to create one. Forgotten yours? No problem, click here.
  • Watch some of your favourite shows and channels with TV to GO, including News12 live, using cellular data on your smartphone or tablet. Simply download the Optimum App to see what channels are available.
  • Forward your Optimum Voice phone calls to any other phone by simply enabling the Call Forwarding "Business Continuity Call Forwarding" feature. Click here for instructions.
  • You can check your Optimum Email on your smartphone or tablet using cellular data. Learn about all the ways to check your Optimum Email here.
  • Access the internet at over 1.5 million active Optimum hotspots. To find a hotspot in your area, click here.
  • Multi-Room DVR or Multi-Room DVR Plus customers can still program their Multi-Room DVR or Multi-Room DVR Plus remotely and record shows even without having power. They'll be waiting for you once your service is restored. Click here and make sure to log in.
What You Should Know About Optimum Service Restoration

Optimum Business services require electrical power to operate. This includes power to devices in your business like TVs, set-top boxes and cable modems. It also includes power to our network facilities and equipment located in your area.

If you lose electrical power to your business for an extended period of time, your Optimum Business services will not work.

If electricity to your business has been restored and you are still unable to access Optimum Business services it could be because the power that feeds our network in your area comes from a different source than the power that feeds your business. Or, restoring your service may require repairs, even down to the connection between your business and the nearest utility pole.

If you have power, but cannot access your internet, phone or TV, we need to know as soon as possible in order to restore your service.

Be Prepared, Not Scared

In the event of a storm, we need to be prepared. If you are prepared with food (items that require no refrigeration, preparation or cooking and little or no water) and water (one gallon of water per person per day for at least 5 days), an emergency can be an inconvenience instead of a disaster. Everyone has a personal responsibility to be prepared. Creating an emergency plan ahead of time for you and your employees/staff will help you stay organized if a storm does hit your area.

Your emergency plan should include a communication system (see below), disaster supply kit (see below), and an alternate meeting place if your business is unsafe. Depending on the severity of the storm, you may need to evacuate where your establishment. When instructions are given to evacuate by the proper authorities, you will be directed to a temporary, emergency refuge that will provide a safe haven for the duration of the storm. However, it is recommended that you first try to seek refuge with a friend or family member located away from the affected area. You will likely be more comfortable on a friend's couch than on a cot in a shelter.

Communication System

For business customers, keep your modem plugged into the outlet where it was installed by the technician at all times. We advise not to turn the modem on and off to ensure the battery backup remains fully charged at all times. Turning the modem on and off will degrade the capacity of the battery, reducing the time that the modem can operate in the event of a utility power outage.

Have at least one traditional corded, landline telephone in your business that does not require electricity to operate. During a power outage, provided there is a battery backup on your modem, simply plug the phone into a jack, and you'll have phone service. Cordless phones require a separate power source to operate. In addition to your Optimum Voice phone service, have a working mobile phone that is programmed with emergency contact numbers, such those of the police department, fire department, local hospital and close family members. If you have Optimum Voice service, you can also forward your calls to a mobile phone before a storm knocks out power as well as set up a Business Continuity phone number that forwards all calls in the event power and/or signal is lost to the modem. Note that during an emergency, more people are trying to use their mobile phones at the same time, so you may receive either a fast busy signal or slow dial tone when attempting to make a call. In this case, try sending a text message to the person you need to reach. During emergencies, text messages often go through quicker than voice calls because less network resources are needed.

Safety Around Power Lines

  • Stay away from downed or sagging power lines, and do not touch anything that is on or near a power line (i.e. trees or tree limbs, cars, ladders).
  • Keep children and family pets away from areas where lines may have fallen (backyards, fields, school yards, etc.).
  • If a power line falls across a car that you're in, stay in the car.
  • Report all power line hazards to your power company or your local emergency services department or agency.
Ways to Stay Informed

Update your communications preferences at so we can keep you up to date with service related information.

For additional help please visit us at @OptimumHelp on Twitter.

Helpful Resources:



National Weather Service

American Red Cross

U.S. Dept. of Health and Human Services


Local Utility Information

New York

For Nassau and Suffolk Counties

For Rockland, Waldwick/Ramsey, Nanuet, Tuxedo, and Warwick

For Bronx, Brooklyn, and Westchester

For Westchester

New Jersey

For Essex, Mercer, Middelsex, Monmouth, Morris, Ocean, Passiac, Somerset, Sussex, Union, and Warren Counties

For Bergen, Hudson, Orange, Passaic, Pike, Rockland, and Sullivan Counties


For Fairfield, New Haven, Bridgeport, Milford, and Litchfield

For Norwalk and Stamford