Agreement for Optimum Voice for Business
Subscriber understands and agrees that these additional Terms of Service for Optimum Voice for Business ("Additional OV Business Terms") are incorporated into and made a part of the General Terms and Conditions of Service (Business) ("Terms of Service") and apply to the Optimum Voice service ("OV Service," "Optimum Voice for Business" or the "Service") provided to Subscriber by CSC Holdings, LLC, formerly CSC Holdings, Inc., and its affiliates and subsidiaries authorized to provide the services set forth herein (collectively, "Altice"). Subscriber further understands and agrees that these Additional OV Business Terms also incorporate and include the Altice Privacy Notice and Additional OOL Business Terms, as they may be changed from time to time.
Subscriber's use of Optimum Voice for Business shall be deemed acknowledgment that Subscriber has read and agreed to the Terms of Service, including these Additional OV Business Terms. Any Subscriber who does not agree to be bound by the Terms of Service, including these Additional OV Business Terms should immediately stop their use of the Optimum Voice Service and notify the Altice Customer Service Department to terminate the account. This is a legal document.
Altice's Optimum Voice for Business digital phone service provides unlimited calling within the United States, Puerto Rico, Canada and the US Virgin Islands in connection with Altice's Optimum Online service in accordance with the following terms of service. Optimum Voice for Business also offers an optional international calling plan for direct-dialed calls made from the Subscriber's business to locations outside of the United States, Puerto Rico, Canada and the US Virgin Islands.
Subscriber agrees to pay the monthly service charge for Optimum Voice for Business service. Optimum Voice for Business service is offered only as an additional service of Altice's Optimum Online offering and may not be purchased as a stand-alone service. Optimum Voice for Business is offered only to the Altice authorized address where Optimum Online service is provided. Altice reserves the right to increase or decrease the fee for any services offered. Fees for Optimum Voice for Business service shall be posted at http://www.optimumbusiness.com/pricing/business-phone.jsp. Optimum Voice for Business service will be terminated in the event the Subscriber does not pay. The interstate/international allocation of Optimum Voice telephone service is based upon a traffic study that analyzes the intrastate, interstate and international minutes of all customers.
Optimum Voice for Business Service Features: Optimum Voice for Business service is offered with the following features:
Enhanced 911 ("E-911") is a feature of the Optimum Voice for Business service that allows emergency operators to automatically know the telephone number and address of the dialing party. This E-911 feature has certain requirements in order to operate, as well as certain limitations:
Optimum Voice for Business International Calling: Optimum Voice offers an International Calling Service for direct-dialed calls made from the Subscriber's business or from any phone via the Optimum Voice International Calling remote access number to destinations outside of the United States ("U.S."), Puerto Rico, Canada, and the U.S. Virgin Islands at per minute rates. The Optimum Voice International Calling Service is automatically enabled for each line, including, where applicable, the SIP Trunk Pilot telephone number. To activate the International Calling Service, Subscriber must login to the Optimum Business Account Center and activate the service on the desired line(s). Audio-text lines/destinations are excluded from Optimum Voice International Calling.
IMPORTANT: It is the customer's responsibility to properly secure their own phone system and network, including but not limited to securing the private branch exchange ("PBX") to prevent the PBX from being compromised and fraudulent calls from being made. If fraudulent calls are detected, Altice reserves the right to disable International Calling without prior notice until the customer properly secures their phone system (including the PBX) or network. Customers are responsible for all charges incurred as a result of an unsecured phone system or network.
Altice reserves the right to impose limits on the unpaid balance for Optimum Voice International Calling charges incurred by Subscriber during a Usage Cycle (the "Calling Limit"). Altice shall have the right to modify Calling Limits, either on an individual Subscriber basis or as applied to all Subscribers, in its sole discretion and impose varying Calling Limits depending on Subscriber's account status.
Optimum Voice for Business offers professional installation of a voice-enabled modem. Optimum Voice for Business provides a business wiring solution that enables customers to use Optimum Voice for Business as standard telephone lines. Altice will use a network interface device (NID), a common connectivity panel used in commercial locations and the NID will be the demarcation point for the Optimum Voice for Business service. Altice will connect the wiring from the cable modem to the NID. An existing cable modem for Optimum Online might not be located near the NID on the Subscriber premise. Altice will determine the best method of installation and location of the modem to deliver the service at the time of installation.
Altice will be responsible for delivering dial tone to the demarcation point (NID) only. Subscriber will be responsible for wiring from the NID out to the individual phone(s). Altice reserves the right to determine the manner in which the business wiring solution is executed. In certain cases, Altice may be required to alter or adapt the Subscriber's inside wiring so that Optimum Voice for Business is available on the existing phones. Optimum Voice for Business does not offer a wire maintenance plan. The Subscriber is solely responsible for maintaining all inside wire and phones within the business. Optimum Voice for Business will troubleshoot and fix reported problems for a specified service charge. The service charge is based on the then current rate in effect. In certain buildings such as multiple dwelling units, Optimum Voice for Business may not have access to the Subscriber's inside wiring located within the business. In these instances, Altice has the right to determine how best to wire the Subscriber's business.
Alarm Systems. If Subscriber has a centrally monitored system, which is not (i) a high security monitoring system (UL 681 or similar) or (ii) an emergency medical alert system, Optimum Voice for Business will be wired so that it may be available for use with such system. This request must be made at the time of sale. If you have a high security monitoring system (UL 681 or similar) or an emergency medical alert system, you must use an alternative connection. Although Optimum Voice for Business will supply a connection that will allow the operation of Subscriber's existing business security system, Optimum Voice for Business does not guarantee that any such system will be in complete operational order following the installation of Optimum Voice for Business. As such, it is Subscriber's obligation to contact their security system provider to inform them of your Optimum Voice for Business installation and any change in phone number and to request a complete operational test of such system immediately following installation of Optimum Voice for Business service. In addition, it is your responsibility to test your system on a regular basis. Optimum Voice for Business installation will insure proper wiring from the cable modem to the Altice demark (NID/wiring block). However, any inside wiring from the NID/wiring block to the alarm panel is Subscriber's responsibility. In the event of a large-scale power outage or network outage (whether unplanned or maintenance related), Optimum Voice for Business service, including any security system, which uses Optimum Voice for Business to connect to central station monitoring, will not function.
Altice does not support the use of Optimum Voice for Business as a connection between medical alert systems or, (ii) any high security monitoring systems (UL 681 or similar) and the central station monitoring and Subscriber must maintain an alternate connection. Altice does not support the use of Optimum Voice for Business as a connection between fire alarm systems (UL 864 or similar) and the central station monitoring for service locations in Pennsylvania. If Optimum Voice for Business is used as a connection between fire alarm systems (UL 864 or similar) and the central station monitoring for a Subscriber service location as permitted hereunder, Subscriber agrees that it will be solely responsible for contacting its authorized central station monitored fire alarm system provider to test and verify that the central station monitored fire alarm system is in good working order following Altice's Service installation, including the testing of proper line seizure functionality and the successful transmission of signals at the supervising station.
Optimum Voice may occasionally offer additional service features or functionality. Information about these features or functions will be available through the Optimum Voice Home Page. These features or functions may be further subject to specific terms and conditions and subject to change at any time by Altice.
Equipment required. Optimum Voice for Business service requires a voice-enabled cable modem with battery backup that is supplied through Subscriber's Optimum Online service (modem fees may apply). Upon termination of either Optimum Voice for Business or Optimum Online Service for any reason, Subscriber may be asked to return the Altice-supplied voice-enabled cable modem and battery backup unit(s) (excluding customer-purchased modems) within thirty (30) days or Subscriber will be charged an equipment fee equal to the fee charged by Altice at the time the equipment was supplied by Altice. Alternatively, Subscriber may purchase an approved voice-enabled cable modem here.
Incorporation of Altice's Agreement for Optimum Online: The Optimum Voice for Business Service is offered as an additional service of Altice's Optimum Online for Business Service offering. Subscriber agrees that the Additional OOL Business Terms shall apply to Optimum Voice for Business Services. The Additional OV Business Terms shall control if any conflict occurs with the Additional OOL Business Terms.
Prohibited Uses. Optimum Voice for Business is intended to enable the small business customer with unlimited inbound and outbound calling within the United States, Puerto Rico, Canada and the US Virgin Islands for a flat rate price including many popular features. Optimum Voice for Business service may not be used for purposes including, but not limited to, telemarketing, call center services, medical transcription, facsimile broadcasting, auto-dialers, predictive dialers, resell purposes, or engineered calling to utilize Optimum Voice for Business solely for outbound calling, including utilizing call forwarding or any other calling feature to achieve outbound calling or permitting others to call another person or company so frequently or at such times of the day or in such a manner as to harass, abuse or torment such other person(s) or company including the use of profane or obscene language. Altice reserves the right to disconnect without notice any prohibited transmissions or uses, including the use of the Service by the Subscriber that injuriously affects the efficiency of Altice's personnel (direct or subcontracted), plant or property and to terminate Service in the event of violation of the foregoing use restrictions.
Directory Listing. Optimum Voice for Business offers a directory listing capability that enables the Subscriber to list their phone number(s) in their local print White Pages as well as 411 Directory Assistance.
Effective September 28, 2018