Our customers stay with us because they want to, not because they have to. If they have any questions or concerns they know that an experienced support team is just a phone call or chat away. Enjoy 24/7 customer service; get the information you need at a time that's convenient for you.
If you need help from the Optimum Business customer support team, see the table below for the availability of the team.
| Functions/Department | Contact Us | Hours of Operation | Days |
|
Customer Service / Billing (Internet, Phone & TV) |
Chat with Customer Service 1.888.276.5255 (NY, CT, NJ, PA and Hendersonville & West Jefferson, NC) 1.800.490.9604 (All Other Areas) |
9am - 5pm EST 9am - 9pm EST 9am - 5pm EST Closed 9am - 9pm EST 9am - 5pm EST Closed |
Monday - Saturday, Sunday Closed Monday - Friday Saturday Sunday Monday - Friday Saturday Sunday |
|
Technical Support (Internet, Phone & TV) |
Chat with Technical Support 1.888.276.5255 (NY, CT, NJ, PA and Hendersonville & West Jefferson, NC 1.800.490.9604 (All Other Areas) |
7am - 10pm EST 24 hours 24 hours |
Daily Daily Daily |
| Sales | Chat with Sales 1.866. 209.1099 (NY, CT, NJ, PA and Hendersonville & West Jefferson, NC) 1.800.819.1069 (All Other Areas) |
9am - 5pm EST 8am - 7pm EST 9am - 5pm EST 8am - 7pm EST 9am - 5pm EST |
Monday - Saturday, Sunday Closed Monday - Friday Saturday Monday - Friday Saturday |
| Installation & Pending Surveys | 1.855.267.8468 | 8am - 7pm EST | Monday - Friday |
| Mobile Support | Mobile Contact Us Page | 8am - 10pm EST 8am - 8pm EST |
Monday - Friday Saturday- Sunday |
| Optimum Stores | Optimum Store Locator | ||
Call Us
Cable Theft and Piracy
Chat
Optimum Stores